Frequently Asked Questions

Yes. If the bill is not paid in full within thirty-one days, your water will be disconnected for non-payment. To reinstate you must pay the past due bill in full and a delinquent fee by 4:30 p.m. Monday through Friday.

Yes. You can make a payment in advanced.

Yes, if the bill is not paid by the due date. Remember, bills are due when you receive them, but you must have them in the office by 4 p.m. on the due date to not receive a late charge.

Yes, either by:

• Written request
• In person
• Fax: 813-780-0005
• Email

The information we need is:

• Name on account
• Account number
• Forwarding address
• Date of turn off
• Tell us to leave deposit on file

A request will need to be made. This can be done in person, as a written  request, a fax 813-780-0017 or email with  the information of:

• Name on account
• Account number
• Date of turn on
• Updated mailing address
• Tell us you are a seasonal customer

When you discontinue service, we take the final bill out of the deposit and send the refund to you.

Service may be discontinued in person at the office. 

At the counter in customer service, in the drop box at the 8th Street entrance or you may use the drive through window, which is located  between the City Hall and the Library buildings. You must have your account number or payment slip with you to use the drive through window. You may also pay through your bank’s e-billing website; please allow for 5 to 7 business days for the City to receive payment or pay by credit card online via the online bill pay website.

You will be charged $25. The City, if necessary, may take more stringent action and may take 24 working hours to have the water reinstated.

You will receive an email from MCC Advantage with your bill attached or if you pay online with credit card via the online bill pay website you will receive an e-bill directly from the  City. Check your spam to ensure you are able to receive the e-bills. 

We can do same day service if you have your request to us by 4 p.m., Monday through Friday.

Service can be discontinued either by:

• Written request
• In person
• Fax: 813-780-0005
• Email

The information we need is:

• Name on account
• Account number
• Forwarding address
• Date of turn off

No

New service can be established once you make a deposit, either by mail or in the office. If done by mail we need:

• Name
• Mailing address for bill
• Address where service is to be turned on
• Date of turn on
• The deposit